long way round

Man, I Love Patagonia

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This weekend was filled with chores. We moved some of our summer stuff into the closet, and brought out the winter stuff. Winter stuff in California means long sleeve shirts instead of short sleeve shirts. Yes, I know, we're spoiled. Today was a "brisk" 70 degrees during the afternoon.

We also ran some errands as a family, and went up to the city for some Sunday afternoon fun. Part of that fun entailed going to the Patagonia store to see if I can get a warranty service on one of my jackets. I have plenty of Patagonia products in my closet, and I'd probably buy a new jacket even if I couldn't get this one fixed, but there's no harm in asking so I gave it a shot. My wife was integral in making such decision.

So I walked in with my 2004 model Mixmaster jacket that had some of its outer shell deteriorating. The Patagonia employee surveyed my jacket, noticed that it was a 2004 model and that the velcro on the collar was probably the culprit for the wear and tear. And still, she proceeded to say "we can help you out". When all was said and done, I got a full credit for the jacket, which was $320. Keep in mind I wore the jacket everyday in the winters of Michigan for three straight years, and some on and off time here in California the past two years.

What can I say, Patagonia is a great company that not only makes quality products, but backs it up with great customer service. In this day and age, it's not enough to just have a great product, whether you're a small business, a church, or a club. You also need great customer service to truly stand out.

Barring things don't change at the company, I'll probably be a loyal Patagonia customer for the rest of my life. I love it so much that I've devoted time to write about it here. I don't think I can say that about other products that I use and enjoy.

Posted via email from long way round.

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Written by shindz

November 2, 2009 at 6:17 am

Posted in Uncategorized

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